Orders are typically fulfilled within 3-5 business days for the main destinations and 5-7 business days for the remote destinations. Please notice that during sales or promotions periods, delivery times may be longer than expected due to the high number of orders. For more details please see our Shipping & Returns

Order status can be tracked by referring to the shipping confirmation email sent to the email provided at checkout.

Please contact Customer Service as soon as possible. We try to ship out all orders as quickly as possible, so in some rare instances, we may be able to stop the order before fulfillment and cancel. If an order has been shipped out, we are unable to cancel the order. Once the order is received, please return the order per the Return Policy. Our Customer Service is available during business hours.

We accept exchanges only for the same item with same price. Please refer to the Return Policy for further information.

We currently accept Credit Cards (Visa, Mastercard, American Express, Diners). For additional payment methods please contact us: online@plumas.pe

For any questions about your order, please write to us by WhatsApp at +51 999 062 574 indicating the number of your order.

We ship all over the world. We have an alliance with DHL, one of the largest courier companies in the world, which allows us to have worldwide coverage.

The standard time that DHL offers is 3-5 business days. However, due to the Covid-19 pandemic, the delivery time may be extended to 5-7 business days.

Shipping cost depends on the weight of the items being purchased, the destination, and the shipping method. Please add all items you would like to purchase to the shopping bag, proceed to checkout, and enter the full shipping address to see the shipping cost per shipping method.

Please review Shipping & Returns and follow directions for starting a return for a purchase made.

Refunds for returns are generally processed within 14 days from the date the returning items are received. Once processed, the funds may appear in your account within 2-5 business days depending on the bank.